I live in San Francisco, and I grew up in Los Angeles. My email address is firstname.lastname@example.org, and I am @brittagus.
This blog is mostly about making art and learning about architecture, infrastructure, local history, and places. For more, my friend and I write a blog of math-art projects.
I’m a community manager, which is a difficult job to summarize. Here’s what I said when asked:
The best thing about being a community manager is bridging the gap between people who use a project and people who work on it, helping both sides have better information—which means I help make projects better (and happier). I like that I focus on the people who use a project, talking to them, and learning what they're experiencing and asking for—it's powerful and practical to pay attention to the external face of a project.
I also enjoy the flexible range of tasks that I do as a "community manager"—support, moderation, a bit of marketing/publicity, a bit of product management, and all kinds of writing to improve things and glue them together. It's pretty creative: getting to look at the whole project/experience/community, understanding how the technical and social parts fit together, and being a person who makes connections and fills in gaps—identifying interesting problems and finding ways to solve them.
I like supporting communities that help people (including developers) level up their technical skills; I believe that advanced-level nerdery doesn’t have to be confusing or frustrating.
Since March 2011 I’ve been part of the three-person company that makes Cydia, the alternative to the App Store for jailbroken iPhones, iPads, and iPod touches. My work includes answering lots of questions, moderating support forums (JailbreakQA, the jailbreaking subreddit, IRC channels, and Facebook), improving documentation (in the Cydia app, iPhoneDevWiki, TheiPhoneWiki, etc.), testing software, selecting featured packages, and keeping in contact with the variety of independent people who make up the jailbreaking ecosystem (jailbreak developers, repository managers, tweak and theme makers, enthusiastic users, and more). I am lucky to work on something I care about.
I volunteer for OpenHatch, to help newcomers find their way into contributing to free and open source projects. I wrote about this in a blog post there, and my OpenHatch profile has some details. I answer questions from newcomers, write tweets and blog posts, file bugs, and generally help with communication.
I’m a member of Double Union, a hacker/makerspace for women in San Francisco; I volunteer as membership coordinator and lead some events. Sometimes I edit Wikipedia, collect Mac menubar items, and make Unicode faces and holiday trees. I take photos of buildings and put them on Flickr and Instagram.
Earlier work: For part of 2010 I did product and community work for Canvas. During college I was the Delicious community manager (from 2005 to 2009, part-time during the school years and full-time in the summers): I answered email and forum questions, helped problems get fixed when people complained, killed spam, wrote blog posts, and loved Delicious as one of its first users and team members.
I have a Literature BA from the College of Creative Studies at UC Santa Barbara, with an unofficial specialization in Literature and Culture of Information. I ran the CCS Lit student club and wrote a blog about the program.
What is a jeweled platypus?
When I was 11 years old, I found this image in an issue of National Geographic Magazine and decided it looked like a jeweled platypus. I cut it out and pasted it in a binder that I soon lost, but the image stuck in my head. When I was 19, I researched the image and found out that it’s a picture of an ancient Peruvian duck earring, which confirmed its status as my favorite thing.
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